The following guarantee conditions complement your legal rights.
How the guarantee applies
We guarantee against possible material or construction defects
provided the following conditions are satisfied:
Proof of purchase.
The guarantee starts on the date of purchase.
Only the first owner is entitled to the guarantee.
The bike is guaranteed for 1 years, this comprises of the frame,
fork, all mechanical and electrical parts, except normal wear
and tear items. 2 years for the battery (bikes purchased from
15 April 2015; except special offer bikes) up to 70% depth of
discharge from its original rated capacity. This can be verfied
by the eZee dealer you’ve purchased the bike from.
How the guarantee does not apply
When the bicycle is used negligently or results in damage due
to traffic accident.
Damage ascribed to normal wear and tear.
Poor maintenance, or modifications that no longer complies with
regulations or original technical specifications.
Damage due to external causes.
The bicycle is put up for hire.
The battery pack is used incorrectly or tempered with. This also
applies during charging.
Compensatory costs arising from damages or accidents, or cost
incurred by loss of the bicycle’s usage.
How the guarantee covers
Original defective parts that are sent to the manufacturer for
assessment will be replaced by the same or equal value part.
Labour and transportation charges are not included. This are borne
by the owner.
eZee exclusively makes the decision whether or not the guarantee
IN NO EVENT SHALL eZee BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER
BASED ON CONTRACT, GUARANTEE, NEGLIGENCE, PRODUCT LIABILITY, OR
ANY OTHER THEORY.
THE ABOVE GUARANTEE, OR ANY IMPLIED GUARANTEE, DOES NOT COVER
NORMAL WEAR AND TEAR. ALL GUARANTEES ARE VOID IF THE ELECTRIC
BIKE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT
NOT LIMITED TO, FAILING TO FOLLOW THE OWNER'S MANUAL OR USING
THE ELECTRIC VEHICLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE
EVENTS, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. eZee MAKES
NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED GUARANTEES,
INCLUDING THE GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS
GUARANTEES STATED ABOVE.